Terms and Conditions

Please read our Terms & Conditions, complete the booking form at the bottom of this page, before signing that you agree and will adhere to the requirements.

1. TERMS
(a) A deposit, the amount of which will be specified by the Company, is required with a signed copy of the Hire Contract, from the Hirer.
(b) Payment NET on receipt of invoice.
(c) Payment strictly NET on receipt of invoice, 7 days prior to set up date.
(d) If a cheque which has been presented to us in payment for hire is returned by the bank, a fee will be charged.

Click here to read full T&Cs...

Full T&Cs

Please read our Terms & Conditions, complete the booking form at the bottom of this page, before signing that you agree and will adhere to the requirements.

1. TERMS

(a) A deposit, the amount of which will be specified by the Company, is required with a signed copy of the Hire Contract, from the Hirer.

(b) Payment NET on receipt of invoice.

(d) If a cheque which has been presented to us in payment for hire is returned by the bank, a fee will be charged.

2. CONDITIONS

Unless stated otherwise in writing, all orders are accepted by the Company, subject to the acceptance by the Hirer of these Terms and Conditions of Hire, and that the Hirer is deemed to have acknowledged this fact.

3. EXCLUSION OF LIABILITY

(a) Liability to Third Parties. The Company will not be responsible for and the Hirer will indemnify the Company against all claims for injury to persons or loss or damage to property howsoever caused unless it be proved that such injury or damage by faulty material or workmanship or negligence on part of the Company.

(b) All orders accepted or contracts entered into are contingent upon freedom from all liability for non fulfilment or delay due to War, Strikes, Lock Out, Civil Commotion, Riots, Force Majeure, Breakages, Fire, Government Control on Priority Regulations, Scarcity of Materials or Labour Difficulties, or other causes beyond our control.

4. LOSS OR DAMAGE

(a) The Hirer is responsible for the safe custody of hired equipment from the time of delivery until final collection is made by our staff. A charge will be levied for cleaning or repair as necessary for all equipment not collected from site or returned in the same condition as hired.

(b) The hire charges do not include making good or repair of damage to site.

(c) The Company cannot accept any responsibility whatsoever for any damage caused to underground pipes, drains and cables the position of which has not been clearly marked on the ground.

(d) All internal furniture that is set-up in the marquee, is not to be moved outside. Damage charges will occur.

5. ERECTION, DISMANTLING & DELIVERY

(a) The Hirer agrees not to attempt to erect, dismantle, alter or interfere in anyway with the Company’s property except by prior agreement with the Company.

(b) The Company will do it’s upmost to comply with the Hirer’s wishes wherever preference as to delivery, erection or removal dates are requested but regret we cannot guarantee in advance that equipment will be delivered, erected or removed on a specified day.

(d) Intended delivery and collection dates are available from the Company’s office 5 days prior to the date of hire.

(e) During high season (May - September) demand for Marquees and Associated Equipment may deem it necessary to remove hired Marquee(s) and Associated Equipment the day after the Hire Date(s). Should this be necessary at least 3 days notice of intention will be given.

(f) In the absence of a plan or Hirers representative at site location, the Company will erect the Marquee(s) and Associated Equipment in a position thought to be suitable, and it shall be deemed that the Company has completed its contract.

(g) A surcharge will be levied for waiting time on site due to restriction of access or for delay in erecting marquee.

(h) the hirer agrees to ascertain the location of any underground services before installation of the marquee and inform us accordingly

6. CANCELLATIONS OR PREMATURE TERMINATION

(a) In the event of cancellation at anytime, the deposit will be forfeited.

(b) In the event of the Hirer deciding to cancel the Hire Contract after paying the deposit requested, the following charges will apply in addition to the deposit being forfeited.

On termination by the Hirer within:

14 days of the Hire Date 100% of total paid

14-28 days of Hire Date 50% of total paid

29-56 days before Hire Date 20% of the total invoice amount

7. PRICES

(a) Quoted prices are for erecting Marquees on grass with reasonable access to the site for vehicles.

(b) A surcharge may be necessary for erecting Marquees on Concrete, Tarmac or Hard Core based sites, or if access is unduly restricted or a long carry be necessary.

(d) Quoted prices are for a single day Hire Charge.

(e) Quoted prices do include the setting up of tables and chairs, only on day of set up.

(f) Quoted prices, where delivery only is required, are for ground level deliveries only.

(g) Hirer to ensure goods are fit for purpose.

8. SAFETY

(a) Hirers are advised that, in the interest of public safety, in the event of very high winds and storm conditions, any action deemed necessary will be taken by Company Personnel. No reduction in charges will apply.

(b) Our Marquees must be regarded as temporary covers only and therefore, to a certain degree, may not safeguard fully against extreme weather conditions.

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To ensure our marquees and equipment remain a high standard, and to ensure they are delivered to our clients in the condition in which they expect, we require confirmation of terms of follow hiring from Tents N Events Ltd. We want our clients to enjoy using the marquee, however, bearing in mind, our marquees and equipment are hired out to other clients after your event has finished. We have unfortunately experienced many scenarios including damage and misuse in the past. Please read further for information on how to best prepare and care for our marquees and equipment.

1. GROUND PREPARATION

(a) Do not cut the grass less than 3 days before set-up, ensure that that last grass cut is picked up. Freshly cut grass will stain our canvas green, and if it is not picked up then it will be trodden through the marquee.

(b) It is the client’s responsibility make sure the grass is cut short on a regular basis and any uneven ground is flattened in the preceding weeks before the marquee is erected, we are not responsible for any hazards that occur in the marquee due to uneven ground  

(c) This applies also to any holes including rabbit/mole that occur before the marquee is erected, if we have to fill any holes in this will be charged to the client, this applies both public and private locations  

(d) Please ensure that any dog/animal/wildfowl mess has been removed from the area and  that they are kept away from the area.  

2. FURNISHINGS

(a) Internal furnishings must not be moved outside under any circumstances, as any rain or overnight dew will swell and damage the wood. Immediate damage may not be evident straightaway. This includes tables, chairs, staging, dancefloor, bar.

(b) Tables must be cleaned of any large spills and candle wax

3. LIGHTING

(a) Our festoon, fairy lights and uplighters must not be moved, touched, driven into, or tampered with in any way.

4. FLOORING

(a) Any large intentional spills on our matting will be charged for. This includes the bar staff spilling or emptying drinks onto the floor behind the bar, caterers dumping cooking oil or other liquids onto the floor in the service tent.

(b) Any dogs, animals and wildfowl are to be kept away from the marquee for the entirety of when it is first erected to when it come down, any mess on our flooring or marquee that we have to clear up will be charged

5. CABLING

(a) Cabling must not be moved, tampered with, disconnected, or removed by

other suppliers. All our cabling and equipment is labelled.

6. DANCEFLOOR

(a) Dancefloors must not be heavily scratched due to trodden-in broken glass, being

moved or tampered with

(b) Please do not allow your guests to swing or climb on the kingpoles. They are not

designed to bear weight in this way.

7. UNCLEARED MARQUEE ON TAKE-DOWN

(a) Confetti canon debris, excess litter, rubbish, crockery, glassware on tables and leftover food left in the marquee on the agreed take-down day is not our responsibility to clear and may cause additional clear up charges.

(b) Many venues hold a rubbish deposit, any additional rubbish may be chargeable by your venue to dispose of.

8. WINDOWS AND WALLS

(a) Windows and walls, if removed, must be rolled onto tubes provided and stored in a dry location. If they are wet, when removed, they must be dried before being rolled up. It is very important that they must not be dropped on the floor, scrunched up, or folded wet. Any large spills or marks on the walls may be charged.

(b) We do not advise to open windows/walls that will be facing the wind, this may cause the marquee to billow and lose heat, if the winds are strong, it could become unsafe.

9. CATERING TENT

(a) It is the client’s responsibility to ensure that all catering equipment, food and drink has been removed before our pre-arranged take-down day. We have scheduled takedowns and cannot delay due to equipment left. This may be moved outside whilst we dismantle the tent.

10. HIRED-IN ITEMS FROM OTHER SUPPLIERS 

(a) It is the client’s responsibility to ensure that all decorations and other hired items have been removed before our pre-arranged take-down day. We have scheduled takedowns and cannot delay due to equipment left. This may be moved outside whilst we dismantle the tent.

11. UNDERGROUND SERVICES

It is the responsibility of the client to inform tents n events of any underground services where the marquee is being installed. There will be a disclaimer given to the client in advance to sign

We do include the following as part of our service and the following will not be charged;

General hoovering of the marquee flooring  
Small accidental stains on the flooring  
General wear and tear on all furnishings

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(a) Tents N Events Ltd require a damage deposit of £200+VAT which will be added to the final invoice. If the Marquee Standards Terms & Conditions are met, your deposit will be returned, within 30-days of the event date.

(b) If there is any damage or extra costs to us as outlined in the Marquee Standards 2023 then a proportion of the deposit will be retained to cover these costs to Tents n Events

(c) Please note it is the client’s responsibility to send return bank details to us, before this 30-day period after the event date, to ensure the damage deposit is returned.

(d) This is not a total replacement cost for the items; if there is significant damage, this will be invoiced following your event.

(e) We do include the following as part of our service and the following will not be charged.

General hoovering of the marquee flooring Small accidental stains/spills on the flooring General wear and tear on all furnishings

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